Effective Date: 10/14/2023
1. Introduction
Welcome to Prestige Home Accents ("we," "our," or "us"). We want to ensure your satisfaction with your purchase. This Returns & Exchanges Policy outlines our guidelines for returning and exchanging products purchased from us.
2. Return Eligibility
2.1. To be eligible for a return or exchange, the item(s) must be in new and unused condition with all original packaging and tags. We reserve the right to refuse returns or exchanges for items that do not meet these conditions.
2.2. Personalized or custom-made items may not be eligible for returns or exchanges unless they are defective or damaged upon receipt.
3. Timeframe for Returns and Exchanges
3.1. You must initiate the return or exchange process within 30 days from the date of your purchase.
3.2. If the return or exchange request is not made within this timeframe, it may be denied.
4. Return Process
4.1. To initiate a return or exchange, please send us an email at services@prestigehomeaccent.com.
4.2. When contacting us, please include your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
5. Return Shipping
5.1. Customers are responsible for the cost of return shipping unless the return is due to our error, such as receiving a defective or incorrect item.
5.2. We recommend using a trackable and insured shipping method to ensure the safe return of the item(s).
6. Refunds
6.1. Once we receive the returned item(s) and inspect them, we will notify you of the status of your refund.
6.2. If the return is approved, we will initiate a refund to your original payment method. The timeframe for the refund may vary but will be communicated to you.
7. Exchanges
7.1. If you would like to exchange an item, please specify the replacement item you desire in your return request. We will process the exchange once we receive the returned item(s) and inspect them.
8. Damaged or Defective Items
8.1. If you receive a damaged or defective item, please contact us within 30 days of receipt. We will arrange for the return of the item and its replacement or a refund.
9. Contact Us
If you have any questions or concerns regarding our Returns & Exchanges Policy, please contact us at johnphomm@prestigehomeaccent.com.